Shipping Information

Shipping Restrictions 

• We will try to deliver anywhere in the contiguous United States, but freight carrier limitations can prevent the shipping of your order.  We deal with 12 different freight companies that blanket 99% of the contiguous United States.  Unfortunately this leaves 1% of the country considered as "undeliverable".  In most cases this "undeliverable" status is due to the remoteness of the location

• It is our strict policy not to ship to any location that cannot be serviced directly by our carriers.  This policy is designed to limit the occurrence of freight damage.  We apologize if your order falls into this small minority but our policies are designed to protect our products and customers products. 

Delivery

·         Shipping time is usually 5-10 working days depending on location.

·         All in stock orders will be processed and shipped within 2-4 business days.  Your shipment will then ship out of our warehouse in Florida by a national carrier and brought to a local terminal.  When your order arrives at the local terminal you will be contacted and arrange a delivery time.

 
What Happens if I Order an Item That is Out of Stock?

•  As soon as it has been confirmed with our warehouse that an item you ordered is out of stock you will be notified. At this time the item will be removed from the order and you will be issued a refund for the out of stock items.

How Do We Protect Against Shipping Damage?

•  In order to protect against shipping damage we palletized our products.  This process often includes but is not limited to adding cardboard and wooden protective pieces on all corners and exposed sides. We then shrink-wrap your order onto an over sized pallet to further protect against any shipping damage. (See Below) 

    

   

Defects & Shipping Damage

     ·          Our products carry a limited lifetime warranty on all manufacturer defects.

·          We take great pride in our shipping process and take extra precautions in our shipping process to minimize any chance of product damage.  This includes shrink wrapping items on over sized pallets. However, occasionally products can become damaged during the shipping process.  If there is Damage Caused by Shipping you will not be held responsible.

·           BE SURE to inspect all shipping containers before you receive the items from the freight company.

·         If you notice any damage to the boxes or packages, please note the damage on the shipping document before signing for the acceptance of the items. Damage to the box, in most cases, does not mean the product itself is damaged.  If there is damage to the box it must be determined if the product is damaged as well. You have the right to inspect the product to determine this.  If there is damage to the box but the product is fine than no notation is necessary.  If the product is damaged the notation that you or the driver makes on the bill of lading must state “Product Damaged” versus “box is damaged” and have the driver initial it.  This is very important!

·         If there is damage you must note it in the freight bill at the time of delivery.

·         Once the products have been placed inside your home be sure to unpack all materials and check for damage and completeness. This must be done within 48 hours of receiving delivery! No claims concerning concealed damage can be honored if they are not reported within the initial 48 hours of delivery.

·         Please contact us immediately if you find any damaged items.  Kids Furniture solutions reserves the right to determine the best way to resolve any damage problems. These solutions may include but are not limited by sending a replacement par or sending out a touch up pen. In order to accurately make these decisions we may ask for pictures of the damaged area. Upon notice and determining proper action we will re-ship the damaged parts or solutions within 48 hours.